HOW DO I RETURN?

You have 14 days from when your order was delivered to request a return, whatever the reason. The procedure is quick and easy and delivery is free.

Go to your profile page and access the "My Orders" section. Select the order containing the product you want to return and click "Request Return".

When carrying out this request, you will be able to specify the date and time that you want the courier to come and collect your package.

Arrange the collection of the package with UPS: call the phone number provided in the email or go to www.ups.com. Make sure that no more than 14 days have passed since you requested to return the item.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its tags and accessories.

N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case. 

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund. 

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

Use the “Return Request" option in the menu, you can return an item and/or exchange it even without being registered.

The parcel must be shipped from the same Country where you received it ;

The parcel must be shipped within 14 days from when you receive the return authorisation You can find more detailed information on how and when return your items in the following FAQs

Unfortunately this time it is not possible to exchange items. If you need a different size or color, you can simply return the product following our easy and free procedure and then place a new order.

If you need some help, feel free to contact our Customer Service.